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<h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>About Us</strong></h2><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);">Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Miami.</p><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);"><br></p><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Position Overview</strong></h2><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);">The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.</p><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);"><br></p><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Responsibilities</strong></h2><ul><li>Respond to customer inquiries via phone, email, and in person</li><li>Assist with reservations, bookings, and basic scheduling support</li><li>Address customer questions and concerns in a professional manner</li><li>Document customer interactions and update internal records</li><li>Coordinate with event, kitchen, and service teams as needed</li><li>Support front-of-house operations during events when required</li><li>Follow company policies and customer service standards</li></ul><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Qualifications</strong></h2><ul><li>High school diploma or equivalent required.</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and remain organized</li><li>Comfortable using basic computer systems and scheduling tools</li><li>Ability to work evenings and weekends as required</li><li>Professional demeanor and problem-solving mindset</li></ul><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Schedule &amp; Compensation</strong></h2><ul><li><strong>Employment Type:</strong> Full-time or part-time</li><li class="ql-indent-1"><strong>Schedule:</strong>Typical workdays <strong>Monday-Friday</strong></li><li class="ql-indent-1">Standard shifts: <strong>8 hours</strong></li></ul><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Benefits</strong></h2><ul><li>Flexible scheduling</li><li>Opportunities to work at various events</li><li>Supportive team environment</li></ul>

(CSR) - Customer Service Representative

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